Refund policy

Return & Refund Policy

All Sales Are Final

At Friendly Roaster Coffee, every bag is roasted and packaged by hand in small batches. Because coffee is a perishable food product, we cannot accept returns, exchanges, or offer refunds on any order once it has been placed and shipped.

If something goes wrong with your order

We want you to love your coffee, and we’ll always make things right if the problem is on our end. Please contact us within 7 days of delivery at [friendlyroastercoffee@gmail.com] if:

Your order arrives damaged or the bag is broken or leaking
You received the wrong item or the wrong grind (whole bean vs. ground)
Your package is lost or does not arrive.

Please include your order number and, for damaged or incorrect items, a clear photo so we can resolve it quickly. If your claim is approved, we will replace your order or issue a refund at our discretion.

Order changes and cancellations

Because we begin preparing orders promptly, we cannot guarantee changes or cancellations after an order is placed. If you need to change your grind selection or shipping address, email us as soon as possible at [friendlyroastercoffee@gmail.com] and we’ll do our best to help before your order ships.

Shipping address errors

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address entered by the customer.

Taste preferences

Coffee is personal, and we can’t accept returns or issue refunds based on taste preference. If you’re unsure which option is right for you, we’re happy to answer questions before you order. Our dark roast is a bold, full-bodied single-origin Colombian, available whole bean or ground.

Payment disputes

If you have a concern about your order, please contact us first. We respond quickly and want to resolve any issue directly.

Friendly Roaster Coffee
[friendlyroastercoffee@gmail.com]
friendlyroastercoffee.com